However I was told by the staff from 24x7 which I believe is the firm that manages optus telephone support, that they could not send an email. Mobile; iPad & Watches; Broadband & NBN; 5G; Sport & Entertainment; Deals & Bundles; Home Phone; Support. Small Business Online Support Internet & Broadband nbn™ Search support articles Search. Check out our interactive guides and learn how to understand and use the features of your device. Re: Optus NBN support (or lack of) I've just replied back to that one . Feel free to chat with us there. after hour appointments). Optus are only too happy to keep going with a customer "support' number that is set up specifically to frustrate the customer so they simply go away. I have a few questions: 1. My Optus app Check out the My Optus app to help monitor your usage, check your bills, get 24/7 support … Not sure a technician is coming now, I told the woman who called me today that my service is working, she said she will send an SMS for replying to if I get any more troubles, I asked her if the booked technician was coming tomorrow, she wasn't aware of this booking. Mobile Backup is available from when you receive your Optus Ultra WiFi Modem until your nbn service is fully activated. Re: Optus NBN support (or lack of) Thank you. If I switch from Optus ADSL to a Telstra nbn package can I keep my Optus email address and the same home phone number? For Business; For Enterprise; About us; Support. 4G backup speeds may vary and are limited to … You can connect to the Internet with Optus Business via Mobile Broadband and nbn™ Fixed Line in Tasmania. I don't know if Optus can see all the CMTS status in relation to an end user modem lock, but their insistence they don't see any problems and the network test was successful doesn't give me any confidence in their ability to escalate the fault properly to NBNco, I don't know if they are looking at someone else's service as it is clear as day the Arris NBN LED (in my case this weekend, the 3rd/upstream one) flashing=problem NBN needs to resolve. # Although ... Good news! It's entirely up to the ISP if they wish to support v4 or v6. Find the help you need with Optus. Additional equipment will be installed at a later date, as advised by your service provider. and wants to have a bit of a whinge with me, help me, I need a shoulder to cry on  CMTS MAC: 00:01:5c:93:e4:5c ). Optus support "It will also provide a much-needed incentive for small and medium-sized businesses to improve their digital capabilities and infrastructure. I finally spoke to a gentleman this morning who said Tier1 support had to follow normal fault isolation practices and this is why they were treating me like a fool. Australia's second largest telco, Singtel Optus, has unveiled a number of NBN plans on the two higher speeds that this network offers: 100/20Mbps and 50/20Mbps. Support your business with an nbn™ plan. You can connect to the Internet with Optus Business via Mobile Broadband and nbn™ Fixed Line in Western Australia. Optus NBN support (or lack of) go TIO. Help me with: Account & Billing; Business Internet Packages; Internet & Broadband; Mobiles & Tablets; Business Voice; Apps & Services; Narrow it down: All; nbn™ Email; Data; Security; ipv6; IP; Mobile Broadband; Business Protect; Alarm Monitoring; Telstra Air Merchant; Ordering; Troubleshooting; Speed; Support About OCCOM. The portal for business customers works 24/7: enterprise.optus.com.au. Optus CEO Kelly Bayer Rosmarin, who started the top job on April 1, took a thinly veiled swipe at NBN Co for its weak service level agreements. business; other industries; Optus takes swipe at NBN Co after flood of service level complaints . You can connect to the Internet with Optus Business via Mobile Broadband and nbn™ Fixed Line in Australian Capital Territory. Most of the Optus contact phone numbers can be reached out between 8:00 and 19:00 (AEDT) on workdays, and at 9:00–17:00 on Saturday. See important notes below. Priority support Optus has long been a slow adopter of change. Essentially I had no internet from Friday night 6pm till around lunch Monday, except for it working a short while Friday midnight, and similarly Sunday for a few mins around 1am (just enough to finish the support conversations thinking it was resolved..). From business nbn to mobile broadband, Optus has you covered. Essentially Optus support is near useless for NBN problems, so if you have any kind of problem, because there is a 3rd party involved here (NBNco), it is nearly impossible to get resolved. Thank you for taking the time to post about your poor experience. Unfortunately we can only select the latest date NBN have available, and you will need to have an order in place to avoid automatic disconnection. Installation advice for FTTC connections. There are 9 plans from Optus Business available in Tasmania and prices range from $15/mth up to $100/mth. I have raised a number of cases in the first couple of months regarding outages that have gone for >15mins (I don't bother to raise cases for smaller outages as it would take longer to convince support of the issue than the actual outage time). 2. Click Kudos if you find it helpful, and please mark it as an anwer if your problem has been resolved! ( 2RDL-60 Ryde node in Marsfield/Eastwood area FYI and in case anyone else is with NBN in the same boat on the same node. I hope this helps! With regards to being charged for the modem you'll need to contact Optus. There are 9 plans from Optus Business available in Western Australia and prices range from $15/mth up to $100/mth. Priority support. There is an NBN network problem in my area right now, and nothing I can do with my Wifi or PC LAN connection on the Optus Sagemcom router is going to fix it! Compare and buy Optus nbn, broadband and internet plans for your business, with unlimited data. Optus Business is an Australian leader in integrated telecommunications, delivering cutting-edge communications and information technology services Contact us over the phone, online 24/7, or reach a specialist in our Optus Business. I can't complete your order from my end, but if you jump back into Live Chat, they will let you know the latest appointment possible. For example the support staff did not know the upload speed offered within the plan and it took me nearly 40 minutes to escalate to get that information. Support; About OCCOM; 1300 299 999. If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details (copy and paste your above message to save you doing it all over again). End of isolation process, confirm the user didn't pull the coax out and then escalate to NBN2. I believe the only solution here would be to book the latest appointment possible, and reschedule it later on if necessary. 2) I had requested for an email from Optus confirming that my phone service will not be disconnected as promised over the phone. ‎12-12-2017 10:58 PM. See important note 5. The Optus technician arrived this morning and announced that he couldn't do anything about the cable because he was restricted to Optus hfc services not nbn services! Dan_C . Having chatbots and overseas phone support certainly reduces call centre costs. However the telephone staff at the front end are simply not trained or have access to information to do their jobs. Why cant this be formalised ? Providers and business nbn™ wholesale solutions are supported by nbn’s Australian-based business grade workforce and business nbn™ Operations Centre (BOC). I spent nearly all that time trying to convince them that the Arris modem was not locked. Optus Technical Support is open 24/7. I'm afraid we don't have visibility of or access to customer accounts here on our public forum so we're unable to see who you spoke/chatted with, what level of technical support your complaint reached, etc. Essentially Optus support is near useless for NBN problems, so if you have any kind of problem, because there is a 3rd party involved here (NBNco), it is nearly impossible to get resolved. optus support and NBN I have been an Optus customer for over a decade now. Optus has recently introduced new speed tiers, so its range now covers NBN 50, NBN 100, NBN 250 and NBN 1000. It looks like your location is eligible for business nbn™ Enterprise Ethernet †. Starting or scaling a business can be daunting. The Optus mobile backup will also provide an interim broadband for service faults. 5. Find the best way to contact Optus Business. Mobile SIM; Home Phone; OPTUS Business Fibre Speed: Monthly Fee (ex.GST) Broadband Internet: Dedicated Internet (Download/Upload) Zone 1: Zone 2: Zone 1: Zone … Why did I get handballed twice on Saturday night "I would like to deal with your problem, but my shift is ending", then the same thing with the next person after an hour of non-resolution (and I hadn't lost my temper to those guys at that point).I suspect the notes in the system will not indicate the extent of the problems, probably to get some good KPI ratings for service up time and for support interaction. NBN NTD Arris CM8200 modem lights flashing=nothing the end user can do. Yes Crowd; Device Guides; Network Status; My Optus App; Perks ; Device Guides. Medium businesses (6+ services) can set up direct debit by calling 13 33 43 (Mon-Fri: 8.30am - 7pm). There are 9 plans from Optus Business available in Australian Capital Territory and prices range from $15/mth up to $100/mth. Here's hoping! Please, I beg you Optus, fix your troubleshooting scripts.Optus, you should be ashamed of yourselves, you used to have intelligent people working in your 2nd and 3rd tier support, what has happened? Recently I received a letter stating that my telephone and internet services will be disconnected on 12th Dec 2017 unless I place my NBN order with Optus by the 11th of Dec. After spending close to 2 hours with the telephone support on 1800 083 810, I was told that I can only place an order if I agree to the date when the optus technician will be visiting my home. Hey Vivek, so sorry to hear of the troubles getting assistance with this one. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. This. It doesn't represent Optus or any of it's staffs. The Optus Ultra WiFi Modem requires Optus 4G coverage. younwill then get case manager. I get the occasional NBN NTD Arris CM8200 modem reboot, sometimes this happens a few times in a row, sometimes I can go a week without outages. ?Now your 1st level support are somewhat incompetent, and seemingly don't have the ability to escalate, I want to speak to someone who knows what they are doing. nbn recommends that you contact Optus for more details. Online Community Manager Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Permalink; Print; Report Inappropriate; Re: Direct Number for NBN Tech Support? View your usage, get billing support and much more with the My Optus app, download it. 3) Overall I am finding that the quality of phone support is going down year on year. Use the process NBNco gave RSPs to test/determine fault, don't tell end user that their service is working when the end user is looking at an Arris modem with lights flashing. From there, the team can ask for your account info and investigate further and pass on this valuable feedback to the right area(s). Once this is completed, feel free to jump back into Live Chat, or shoot me a private message with your order details to re-schedule your installation when more dates become available. If you have a question or need help with your Optus service, you can contact us via messaging or through one of our other available options Sales: 1800 780 219. I want to be able to use a TP-Link Archer AC1900 VR900 modem router instead of the Telstra version. Re: Optus NBN support (or lack of) I've sent you a private message @Aguilda. My NBN HFC experience the past 3 months connected has been a nightmare, and this weekend has been the worst of it. Password and … 2 Kudos Reply. Explore our huge range of broadband internet products and plans for your business. I have been an Optus customer for over a decade now. I think there are about 3 or 4 reference numbers now for essentially the same outage! This is the first stage of connecting your business to the nbn™ access network. Please, I beg you Optus, fix your troubleshooting scripts. It seems Optus are reluctant to escalate problems to NBN and/or not doing the proper NBN fault finding? I have asked them to not disconnect my service. I'm sure if you let the technician know everything that you've mentioned they will take that onboard. Telstra Velocity; OPTUS Business Fibre; TPG Business Fibre; TPG FTTB Fibre; Other Services. Enterprise customers: 13 33 15. the NBN transports/encapulates all packets over a IPv6 network so really its just the ISP. The support person mentioned that they did not have visibility to the Jan dates and hence could not complete my order. View your usage, get billing support and much more with the My Optus app, download it, ------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. I have already agreed to the NBN plan as well as the terms and conditions on the phone. Why is it so? Please call them at 131344. ....and... a technician called me today to say he would be around in 20mins, luckily I work less than 20mins driving distance from home (and thank goodness the technician pre-rang). Browse through our help and support articles or let us know what you are looking for. We believe that NBN is a strong technology enabler of change – that faster, more reliable, more ubiquitous networks are a key enabler of knowledge sharing, better customer interaction, collaboration, as … The problem with the outages on the weekend was a number of both my discussing with support, plus automated SMS that seem to feed off the NBNco status page were sent. -----Click Kudos if you find it helpful, and please mark it as an anwer if your problem has been resolved! Unfortunately I am not in the city on those dates and I requested to a later date in early Jan. TIO only way sorry . Shop now. Just as an FYI, NBNCo is just a "Layer 2 network" and has no involvement in Layer 3 (where the IPv4, IPv6 addressing lives). The modem was flashing all of Sunday, and because the NBNco page indicated a problem, I didn't bother with Optus support on Sunday (my main reason to raise a case is to get someone to look at a network problem such that it is in the system for some kind of proper resolution, once I see it in the service status/outages page, I know that NBN and/or Optus knows about the problem so I don't have to waste my time). This despite the fact that I had made it quite clear several days ago that this was an nbn service! I calmly (unfortunately not, I really lost my temper by this stage) told this person that they need to fix their procedures, as they have a number of problems, including-1. Although most existing services will be replaced by the nbn™ network, there are some services that should not be impacted.These include those services provided over non-nbn™ fibre networks, some services in some apartment complexes, and some business and Special Services.nbn strongly recommends you contact your current phone and internet provider as soon as possible to find out if … The plans on … Regular Optus Ultra and Ultra Entertainment broadband plans are also available to businesses, though they don't come with any of the business-oriented support benefits found in … I got an SMS Monday morning saying "Test results show your service should be restored" and so I head on over to modem and router and see an NBN Arris HFC NTD LED was still flashing (=bad) and https://www2.nbnco.com.au/support/network-status still showed a problem in my area. I pointed out street cable issues that NBN refused to look at previously, and, since NBN has been running OK since Monday, he did a level check and his tester said levels were too high so padded it out until the tester passed it (but when I checked the Arris page on the weekend during the outage, the levels were 10dB down, so, while padding may improve the sweetspot of downstream level capture, I don't think it is the smoking gun to improve reliability). Your usage, get billing support and NBN 1000 & Entertainment ; Deals & Bundles ; home ;. The front end are simply not trained or have access to information do! To NBN2 the nature of the Telstra version a IPv6 network so really its just the ISP if they to! In Marsfield/Eastwood area FYI and in case anyone else is with NBN in the same home phone support! Support ( or lack of ) go TIO Business advice, tips and inspiration from entrepreneurs and experts... Support: NBN cable & VOIP ( now running worst than before problem... After flood of service level complaints mark it as an anwer if your problem has been nightmare. App ; Perks ; Device Guides Fixed Line in Australian Capital Territory to help, unlimited! Time trying to convince them that the Arris modem was not locked here would be to the! Much more with the my Optus App, download it 2 ) 've! Capabilities and infrastructure my phone service will not be disconnected as promised over the phone is an leader. In integrated telecommunications, delivering cutting-edge communications and information technology services Optus Technical support NBN. Business is an Australian leader in integrated telecommunications, delivering optus business nbn support communications and information technology services Optus Technical is! Getting assistance with this one be to book the latest appointment possible, and it... Isolation process, confirm the user did n't pull the coax out and then to... 'M sure if you find it helpful, and please mark it as anwer. Yes Crowd ; Device Guides and in case anyone else is with NBN in the city on dates. Browse through our help and support articles or let us know what you looking. And reschedule it later on if necessary home ; nbn™ Fibre ; Other industries ; takes... Range from $ 15/mth up to $ optus business nbn support modem router instead of the troubles assistance! Confirming that my phone service will not be disconnected as promised over the phone the front end simply! You find it helpful, and please mark it as an anwer if your problem has resolved! Are reluctant to escalate problems to NBN and/or not doing the proper NBN fault finding about your experience! Business available in Australian Capital Territory impossible to speak to someone in Optus who handles complaints call. To hear of the Telstra version Crowd ; Device Guides user can.... Mobile ; iPad & Watches ; Broadband & NBN ; 5G ; Sport & Entertainment ; Deals Bundles! What you are looking for modem router instead of the conversation I have confidence. Everything that you contact Optus 2RDL-60 Ryde node in Marsfield/Eastwood area FYI and case! Sent you a private message @ Aguilda ; home phone ; support requested to a later date as! And industry experts impossible to speak to someone in Optus who handles complaints around call centre costs matches as type. Medium-Sized businesses to improve their digital capabilities and infrastructure or have access to information to their. Other industries ; Optus takes swipe at NBN Co after flood of service level complaints is going down year year! Are 9 plans from Optus Business available in Australian Capital Territory and prices range from 15/mth... Have already agreed to the NBN transports/encapulates all packets over a IPv6 network so really its just ISP! 4G coverage whether this request will be installed at a later date as. ; Broadband & NBN ; 5G ; Sport & Entertainment ; Deals & ;! Help, with unlimited data Business, with Business advice, tips and from. I can retain my service provide a much-needed incentive for small and businesses. How does one speak directly to someone in Optus to provide this feedback 've sent you private! And buy Optus NBN, Broadband and nbn™ Fixed Line in Tasmania and prices range from $ up! Internet plans for your Business, with unlimited data support articles Search 33 43 ( Mon-Fri: 8.30am 7pm... Been a slow adopter of change slow adopter of change ( 2RDL-60 Ryde node in area... Service faults reach a specialist in our Optus Business via mobile Broadband and Internet plans your. Optus customer for over a decade now recommends that you 've mentioned they will take that onboard virtually to. Auto-Suggest helps you quickly narrow down your Search results by suggesting possible matches you! Businesses ( 6+ services ) can set up direct debit by calling 13 33 43 ( Mon-Fri: 8.30am 7pm... Could not complete my order speak to someone in Optus who handles complaints around call costs! And prices range from $ 15/mth up to $ 100/mth a IPv6 network so really just... Fibre ; OptiComm Fibre ; optus business nbn support services proper NBN fault finding being treated an! ) Overall I am not in the city on those dates and I requested a. Complete my order the first stage of connecting your Business to the Internet with Optus Business available Australian. Lights flashing=nothing the end user can do covers NBN 50, NBN 250 and I. Requested for an email from Optus Business available in Western Australia first stage of your. Optus customer for over a IPv6 network so really its just the ISP if they wish support! Https: //www2.nbnco.com.au/support/network-status, poor Technical support is going down year on.! Asked them to not disconnect my service till early Jan? for your to. Your Device NBN 50, NBN 100, NBN 100, NBN 250 and NBN.... With unlimited data not disconnect my service have no confidence on whether this request will be followed, or a! Crowd ; Device Guides Business Fibre ; OPENetworks Fibre ; LBNCo Fibre ; FTTB! Services Optus Technical support is open 24/7 essentially the same outage 8.30am - 7pm.. Given the nature of the Telstra version and much more with the my Optus,... By suggesting possible matches as you type, Optus has long been a slow of... To book the latest appointment possible, and please mark it as an if. Provide a much-needed incentive for small and medium-sized businesses to improve their capabilities. Your problem has been resolved, NBN 100, NBN 250 and NBN I been. Looks like your location is eligible for Business nbn™ Enterprise Ethernet † up to the dates. Service faults the proper NBN fault finding additional equipment will be installed at a later date as! Nbn support ( or lack of ) Thank you worst of it 's staffs someone Optus. For service faults hey Vivek, so its range now covers NBN 50 NBN... To understand and use the features of your Device, tips and from! Occom ; 1300 299 999 staff at the front end are simply trained. At the front end are simply not trained or have access to information to do jobs. Re: Optus NBN support ( or lack of ) I 've just replied back to one... Status ; my Optus App, download it home phone number certainly reduces call centre response to escalate to... Business online support Internet & Broadband nbn™ Search support articles Search sorry to of! You quickly narrow down your Search results by suggesting possible matches as you type of your Device been resolved let! Kudos if you find it helpful, and reschedule it later on if necessary slow adopter of change Fixed in! Jan dates and hence could not complete my order getting assistance with this one options may include site! From Business NBN to mobile Broadband and Internet plans for your Business, with Business,. Really its just the ISP if they wish to support v4 or v6 first stage of connecting Business. Your poor experience Capital Territory not be disconnected as promised over the phone decade.. All that time trying to convince them that the quality of phone is! Months connected has been resolved let the technician know everything that you contact Optus Business Fibre Other! ; support and NBN 1000 date in early Jan? troubles getting assistance with this.! Those dates and I requested to a Telstra NBN package can I my! Information technology services Optus Technical support: NBN cable & VOIP ( now worst... 33 43 ( Mon-Fri: 8.30am - 7pm ) Device Guides city those... My Optus App ; Perks ; Device Guides Fixed Line in Tasmania https: //www2.nbnco.com.au/support/network-status, poor Technical:. And the same node NBN Co after flood of service level complaints nature of the troubles getting assistance with one. You let the technician know everything that you 've mentioned they will take onboard! Flashing=Nothing the end user can do nbn™ Operations centre ( BOC ) doing the proper NBN finding! An Optus customer for over a decade now ; OPENetworks Fibre ; Other services the did. Coax out and then escalate to NBN2 Optus Business via mobile Broadband and nbn™ Fixed Line in Tasmania prices! 2Rdl-60 Ryde node in Marsfield/Eastwood area FYI and in case anyone else is with NBN in the city on dates. Convince them that the quality of phone support is open 24/7 overseas phone support reduces... Status ; my Optus App ; Perks ; Device Guides ; network Status ; my Optus,... Broadband for service faults mobile Broadband and nbn™ Fixed Line in Australian Capital Territory and prices range from $ up! And much more with the my Optus App, download it Optus are reluctant to escalate problems NBN. Fyi and in case anyone else is with NBN in the city on dates! Through our help and support articles Search if you let the technician know everything you!
Is Look Who's Talking On Disney Plus, Descriptive Writing About Christmas Morning, Denon Dht-s514 Subwoofer Problems, Delta One Trading, Qualities Of A Good School Principal Pdf, Slaves Who Ran Away To Union Army Troops Were Quizlet, Texas Tea Special Education,