RL15 is correct. Or a copy of them? So pardon me while I rant about a recent issue I had with eBay and one of its users. Hi I purchased worth around $4200 us dollars of camera and lenses, but I did not receive these items. Originally from the UK, she now lives in Canada and travels extensively. When I complained to Ebay representative commented to me that the pictures sent by buyer wasn’t matching mines. I am not planning to paid them back the money they refund to the buyer. If the buyer is not happy with the seller’s response (or lack thereof), they can elevate the issue and ask eBay for assistance. Ebay says they are still inevstigating but I feel like they are favoring the shipper. original shipping on eligible purchases*. Buyers who engage in activity as described in the Abusive buyer policy may be subject to a range of actions, including the loss of eBay Money Back Guarantee coverage, issuing warnings to buyers, blocking buyers from requesting returns or refunds on eBay, blocking … an Analysis, 7 Tips to Improve Packing Efficiency in Your eBay Business, An Absolute Beginner’s Guide to Selling on eBay, What eBay Sellers Should Do when an Item Goes Missing, Using eBay’s Global Shipping Program – a Guide for New Sellers, Adyen and eBay: What Managed Payments Means for Sellers, puts a seller as a competitive disadvantage, eBay Business Equipment Purchase Protection, refund them the cost of the item and seek reimbursement, eBay requests buyers to send the item back to the seller within 14 days, 30-day money-back return policy to qualify, receive a credit for an item’s final value fee, threaten to use Feedback to force a seller to accept a return, https://www.auctionnudge.com/guides/how-to-appeal-ebay-case-decisions-a-sellers-guide/. buy an item, check the seller’s return eBay can then have PayPal return funds to Buyer. The Lowdown on eBay’s Seller Protection Policy, Is It Still Worth Selling on eBay? I should read “Buyer beware”. eBay Money Back Guarantee means you'll get your money back if the item you ordered didn't arrive, is faulty or damaged, or doesn't match the listing. eBay sellers should understand the limits of a return policy and the impact of the MBG on transactions. As an alternative though, have you asked the seller if they can provide you instructions? Most sellers offer returns – check the listing for full details of their return policy, including how long you have to return it and who’s responsible for paying return postage costs. Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. This is especially true if they mailed the item to the wrong address. reach out to your seller. I noticed after purchase that the delivery time was 8 weeks for some strange reason that seems very long to come from UK to Ireland. My feedback was truthful. I do not have the money anymore. No Return/refund policy on eBay doesn’t mean what you think I’m sure I am not breaking ground here with this, but for me this is a first time. Under the Money Back Guarantee rules, the seller must refund the full item cost plus the original shipping cost too. Buyer ( returns item) gets only small value back from Ebay they paid & cost of shipping return will also be low based on real shilliping cost. Whatever you’re buying—large or small, After my claim to Ebay the money was released…I assumed ebay was in my side, but two days later Ebay sent me an email saying the opposite. Susan, you would not need to shoulder any kind of additional shipping costs if the buyer has chosen to send the item elsewhere. Anyway the next day the seller wrote to me to tell me he just shipped the phone as fast delivery and it should be with me in 3 working days. Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. decided to give him a full refund and charged my PayPal account. to ensure you get exactly what you want. Please add in your article which isn’t covered by Ebay money back guarantee: Vehicles, real estate, items sold by Sotheby’s, websites and businesses for sale, classified ads, and services are not covered. the program at no extra charge. ask eBay to step in and help. issue still isn’t resolved after three They need to rethink their policy. eBay’s Money Back Guarantee supersedes a seller’s return policy and provides the assurance to buyers that they will receive the item they purchased otherwise they will receive their money back. What's covered. The eBay Money Back Guarantee!! Sellers could refuse to ship by cancelling the transaction but would be liable for defects for doing so. In ‘item not as described’ (INAD) cases, resolution can be much more complicated. your purchase history on Purchases are covered by the eBay Money Back Guarantee when all of the following are true: It’s automatic and covers your purchase price plus original shipping on eligible purchases*. The buyers need to read and examine the return policy of a specific seller before they bid on or purchase the item, ensuring a satisfactory buying experience. Select the item you want to return in eBay money back guarantee An important issue to keep in mind when considering your returns policy on eBay is that even if you opt for a ‘no returns’ policy, buyers can still return merchandise under the eBay money back guarantee which applies when sellers send items that do not match the item description or image. RL15 is correct. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. I sold an item way under cost on auction without a reserve (my mistake). return method. your refund after returning the item, you. Most purchases on eBay are covered by eBay Money Back Guarantee. Order placed on 7/4/20 and told not in stock on 7/8/20 it is now 7/20/20 and still no refund! I said yes. So technically the seller can keep my phone and don’t sent it back. I thought buyer had to RETURN an item to get a refund. When I went to eBay my request for refund was denied. The buyer obviously have a large experience how to play around with ebay rules… But when I asked UPS, they told me the shipper shipped them to a wrong address. 4 min article I have sent a few questions about the item as it is concert tickets and they are quite a lot of money. Simple, no wiggle room. According to eBay’s Money Back Guarantee rules, the seller should have sent the item with signature confirmation since the item value was over $750. Covered . It is, after all, the wrong size – but I am not the one who chose wrong! It would then depend on the seller’s individual return policy. PayPal refunds generally take 3-5 business days. Your mother could try and appeal the decision (information here – https://www.auctionnudge.com/guides/how-to-appeal-ebay-case-decisions-a-sellers-guide/) but unfortunately, the reality is that she may have to write this one off as a loss. Sellers can try their hardest to be accurate in the description of the item but there is always the possibility of leaving a detail out that could be important to the buyer. For Authenticity Guarantee purchases, eBay Money Back Guarantee does not cover returns on the basis that an item is not as described when the item is considered final sale. There are a few exceptions to the Money Back Guarantee (listed here https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210) but there is no listed dollar limit. This way you would not buy it if it doesn’t fit If an item hasn’t arrived or isn’t as Good point, thanks for sharing your thoughts! Buyer never contacted my Mother. will receive your money back. I requested a refund but it would be pointless to send the item back. Shall I demand the rest or let EBay get involved? Unfortunately almost any request made AFTER payment puts the seller in a predicament and thus can fall under “unreasonable demands” which is a reason for cancellation of the sale. I have a 100%* rating, but after this experience, I am afraid to sell on eBay. All the ceiling was removed and the kitchen was covered in all the rubble.their were chips broken spindles chunks in the word polyfilled.the photos used for the advert were taken from the photos held by the rental agency. We'll make sure you either receive the item you ordered, or get your money back. Should I be alarmed or have I just sent too many messages. I bought a phone off ebay qorked out around 780 euro. I have documented with photos before shipping and after receiving but I take all the risks as the seller when it comes back damaged. There is some customization of the return policy available such as setting the time limit for buyers to request a return, deciding who will pay for the return shipping, what kind of refund and whether there is a re-stocking fee for the buyer to pay. The buyer contacted Ebay stating she wanted a refund, because she found the item at a lower price. The request fo return has passed the 30-day period .How can we settle this ? It covers two main situations: In both instances, the seller first has the opportunity to resolve the situation with the buyer independently. I recently bought a carburetor rebuild kit off ebay before buying it I asked specifically if there were directions the seller said there were I received the item without the instructions I’ve messaged the seller without a response I wouldn’t have ordered this kit if I’d known it didn’t have instructions as there was another seller with great reviews and instructions but he was on vacation so anyways what can I do about this. However, the seller told me that I should pay for return shipping. She shipped and item which was received by the buyer. Although eBay backs buyers with a money-back guarantee (“If the item isn’t exactly what you ordered, eBay covers your purchase price plus original shipping on virtually all items”), the company prefers that buyers and sellers work things out on their own if there is a dispute. Sometimes, eBay does not ask the buyer to send back the item but may still refund them the cost of the item and seek reimbursement from the seller. no returns but backed by ebay money back guarantee Published by on 7th January 2021 I cannot describe how bad the kitchen was. content, industrial equipment or vouchers are not covered. covers your purchase price plus buyers are abusing the no return policy and eBay gives no support to sellers making a bad policy worse. I am now stuck with an item I cannot use, or I’d have to go all the way to the post office (not a good idea for an at-risk senior right now!) Buyer said he had shipping problems and theft in his neighborhood. items on eBay are returnable. So I paid $16 and now I’m only refunded $8.99 plus I paid $6.99 to ship it back They looked and appeared in very good shape at the time of me recieving them. The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. So I requested a call back, got a call in 10ish mins and I explained the problem to the ebay agent who then told me she would escalate this to find an alternate method to return my item, asked me to hold. if there’s an issue with your sale. On April 23 , 2017 ,I received a message saying that the item is “not as described” (based on style code) I agree to accept the return & give refund in full . You'll get your money back. The info is right there for them. $100,000 for vehicle non-delivery, missing title, or major I asked seller for a shipping label and they declined. this time I got a omega watch in Europe as a gift for my niece’s birthday. I’ll ask EBAY to help on this thanks. Buyer has just emailed me that his daughter no longer wants the item, and wants to return it. She should not be out all of the postage and fees. Items purchased prior to October 1, 2014, but delivered after October 1, 2014, will not be eligible for coverage under eBay Money Back Guarantee. If the buyer paid with PayPal, they may still be covered under the PayPal Purchase Protection. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. I’m sorry to hear you had such a bad experience on eBay. Not fair! PayPal refund shows only $8.96 make a return. Don’t be fooled power seller or not, you cannot leave negative feedback.the feedback system warning you of liars and cheats is worthless..so take no reassurance when seller is, 100%. Btw, the shipper does not reply to my messages until now when I started asking him to call UPS to find those items. The soles separated and the bottom which held the studs broke up and the studs disappeared. our site, and I contacted the seller by phone who told me not their problem this returns process is an ebay thing and I should contact ebay. The buyer opened a case and eBay decided it in his favor. If eBay requests the item to be returned to the seller, the shipping cost will be covered by the seller. Unfortunately, no, buyers do not have to return an item to get a refund if the eBay Resolution team have to get involved in a Money Back Guarantee case. One week after receipt, buyer mentioned shipping damage but said he wanted to modify the model anyway. It depends on the method of payment. She said she sent me a picture never received was required to pay for return shipping and I am out all money. I paid $16.99 for a back brace. Do I have to accept return? Sorry to hear that you haven’t received your item. The buyers need to read and examine the return policy of a specific seller before they bid on or purchase the item, ensuring a satisfactory buying experience. A UK business seller is obliged by eBay to have a thirty-day no-fault returns policy. You may have a valid Money Back Guarantee case, which is straightforward to open. When considering what kind of return options (if any) to offer, keep in mind the following –. If you didn't get your item, you're covered under eBay Money Back Guarantee. full terms and conditions, read our eBay Money Back Guarantee no returns but backed by ebay money back guarantee Published by on 7th January 2021 Does Ebay actuall require “actual shipping cost by seller is required returned? payment methods must be used and all eligibility requirements and As I explained to the agent, if I had ordered a size 6 pair of shoes and the seller sent me a size 7, it would be the “wrong size” but the seller’s mistake, not mine! In my point of view, they can do what they want with their money but not with my money! And I wanted to warn people about the lies this seller said. He did not want to return it, claimed it was very well packed and did not blame seller but blamed local careless UPS. Although eBay backs buyers with a money-back guarantee (“If the item isn’t exactly what you ordered, eBay covers your purchase price plus original shipping on virtually all items”), the company prefers that buyers and sellers work things out on their own if there is a dispute. If you’ve talked to your seller and the In the UK for example, Starting May 1, 2016, Top Rated sellers ‘must offer a. The packaging looked undamaged but the item was in pieces, in the manner he described modifying it. What if the seller has a huge shiping cost & very low item cost based on real value high amount. my mistake would be understandable. As well as making online tools for eBay sellers, I was once a professional eBayer. the buyer used the common “not as described”…Because I was reading other sellers experiences I made sure to note in the listing NO REFUNDS NO RETURNS, it was ignored by both Ebay and buyer. They said that I actually choose “wrong size” as reason for return, and that is like “buyer remorse” so I should pay for return. Your email address will not be published. I tried to send a seller a message. T or F? new or refurbished—eBay offers many ways A buyer rushed me to send it to him which I did. You can read about her travels at her blog, 8 Ways Sellers Can Proactively Protect Their eBay Sales, The Lowdown on eBay's Seller Protection Policy, Is It Still Worth Selling on eBay? Auction Nudge is a free set of advertising tools that enable eBay sellers to display their eBay content on their own websites, Gemma is our all things eBay expert. In a minority of cases, the seller and buyer are both refunded the cost of the item. What is your experience of eBay returns? To make it short, he got the label ( i didn’t provide it), and he sent the item back to me. I would like to return the TV antennas that I purchased through eBay they do not work in my home. The item I am considering is a many-thousand dollar piece of heavy equipment with a bid closing date in 24 hours. I sold a computer graphic card in excellent working condition to a buyer outside country. It’s automatic and covers your purchase price, plus original shipping costs on eligible purchases. Ebay did not contact my Mother, since they don’t want to bother power sellers with things like this. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Get help with an item that hasn't arrived Most purchases are covered under the eBay Money Back Guarantee. I’m scared. by: pace306 They say they are for seller but in fact they only care about buyers. When it is used however, it can mean lost sales, time and effort for the seller. I was asked if I will be paying via PayPal and if I would pay goods and services. Would this be the case for me even tho my estimated delivery time is October but the phone hasnt moved on tracking in 7 days? Please let us know using the comment form below. The house had had squatters. It is not sellers fault that item is damaged by post office. Need to resolve an issue? Purchase at your own risk. Dealing Directly With Buyers About Their Returns . 159 days after the purchase I entered into the ebay dispute system and gave richelectronicsale-4 an ultimatum. Whatever you’re looking for, millions of eBay's new policy permits a Buyer to purchase an item, then file a Claim, but not have to return sold Merchandise to the Seller, (even tho Seller advertises No Returns). Follow these steps to get your refund. So i asked ebay to step in and it’s been 2 weeks no resolution yet. Both buyer and seller can present their case to eBay with photos as evidence, but always remember that eBay has the reputation of siding with buyers in the manner of ‘the customer is always right.’. eBay Moneyback Guarantee prevails, no ifs, ands, buts, partial refunds, any other excuse, buyer gets full refund, if seller wants item returned before making refund, seller must furnish prepaid return shipping label. My eBay. I went to the post office and so I returned it at my shipping expense $6.99 At my advance age and health conditions not only i try to avoid stress but also i do not like to feel a helpless and frustrated “stupid and abused”. I believe that I choose “defective or not as described” as a reason for return and I described the issue thoroughly. The buyer did not return the damaged item, but eBay Resolution Dept. Required fields are marked *. What is taking ebay so long to resolve this issue? Most eBay sales go smoothly, but if there's a problem with a purchase, the eBay Money Back Guarantee ensures that buyers receive the item they ordered, or get their money back. I am new to eBay … Something went wrong. What can my Mother do? Can a seller refuse to ship if warned there is a high likelihood of the item not arriving? Is there any TIME LIMIT to the return policy? I'm Joe, the creator of Auction Nudge. I did not agree and contacted ebay customer support. If the item was not successfully delivered (at no fault of the buyer) and the seller does not offer to refund the item, eBay will refund the buyer with the cost of the item and original shipping costs. ‘No returns’ in listings is typically for buyer’s remorse, item doesn’t fit etc...nothing is wrong with it & it matches the listing but the buyer doesn’t want it anymore. 3 min article; ... there are a few different ways of getting it back to them. I do not have other option than to close my ebay account. Be cautious when purchasing items from the following list: As the item is not faulty.i will be out of pocket by £ 3.95,if I have to return the postage. I said that I would enact the ebay money back guarantee if he did not sort it out after 5 days. Although buyers cannot threaten to use Feedback to force a seller to accept a return, a relaxed return policy can potentially encourage positive feedback and also increase sales. I do not know what ebay will do. Instead of sending a timely photo and allowing the seller and shipper to file a claim with UPS, he said he took it to UPS for an inspection and they damaged it more. I asked seller where is the rest of money since I paid $16..Seller says it doesn’t include shipping and eBay fees..what the … they have a more realistic and effective policy…everything over 500 dollars must be mailed to them for inspection, then, they forward it to the buyer. Not allowing returns puts a seller as a competitive disadvantage but can stop most buyers attempting to return items for frivolous reasons. If the seller doesn’t refund your money, I had an auction that clearly stated no returns accepted. eBay's Money Back Guarantee takes precedence over any seller's no returns policy. Very early in the morning I see a message in my phone that reads ” you have accepted the buyer return” ( I never did). Accepting returns has the major advantage of providing the buyer with confidence, making them more comfortable to purchase. On arriving at the place to collect the kitchen(luckily I went as well)the kitchen was absolutely wrecked.it was absolutely disgusting. I was still foolish enough to believe that the “worry-free shopping guarantee” promised by ebay was true. I am in ebay from the past 11 years ( since 2009). This is a good point and I have just edited my article to specifically point this out. I contacted the seller informing him about the items were not delivered but then he continued to insist. Your first stop would be the Resolution Centre – info here. I have bought an item but not received it. Yes, you are correct that buyers remorse is NOT covered under the Money Back Guarantee – only damaged items or items that are not as described. Under eBay’s Money Back Guarantee, a buyer can ask eBay to intervene if their purchase doesn’t arrive or isn’t as described, and the seller doesn’t offer resolution within a week. I bought an item that was functional on shipment and nonfunctional upon arrival, with US postal service as the shipping means thus no shipping insurance. eBay Authenticity Guarantee items are considered 'final sale' when the seller doesn't offer returns or the return is outside the seller's stated return window, and the item is in new condition. I bought golf shoes which looked OK but in the first round they became unusable. Ebay is a complete joke. deadlines must be met. Our Business Equipment Purchase Protection (BEPP) Seller has no "say" in this policy procedure. As per the Money Back Guarantee guidelines ‘a buyer can report that they didn’t receive an item once the item’s latest estimated delivery date has passed, and for 30 days after the latest estimated delivery date’. Our eBay Money Back Guarantee applies to virtually everything on I put the watch for sell in Ebay. Follow these steps to It’s different to your example regarding the shoe sizes, however, since that would indeed be the seller’s mistake. Understanding Returns and eBay’s Money Back Guarantee. I had a purchase on eBay that never arrived. undisclosed defects. This sounds like a manufacturing defect, one that the seller is unlikely to have been aware of. It was not my watch… The phone moved to 2 places and it hasn’t moved in 8 days. 33 days after receipt, the buyer changed his mind, requested a return and provided a picture of the item 33 days after he received it. Certain transactions and article types such Is there a way for the seller to be covered with the money back guarantee? Read on to learn more about eBay’s Money Back Guarantee. You may however be covered under PayPal, so I would check this first. To this I received no reply. Before you It was too tight. eBay money back guarantee. eBay’s Money Back Guarantee: Every item on display on eBay automatically comes under the money back guarantee policy of this online marketplace, when you are making a purchase. If your buyer isn't in a state of euphoria after receiving your item, too bad so sad for you; the buyer gets a refund. With it now being over 30 days after receiving the item, you would not be covered under the Money Back Guarantee. It is certainly thoughtful of you Erin but I’m afraid the Money Back Guarantee only covers buyers, not sellers. I can see paying to return it but I’d expect my complete money back match the description or you didn't get. If you didn't get your item, we'll make sure you either get your money back or receive a replacement. People is talking a lot about Poshmark. Temporary Returns and eBay Money Back Guarantee policy changes Buyers – eBay has increased the number of business days buyers have to ship a return back to sellers to 21 business days, starting the moment sellers accept a return request and the buyer receives a return label. help! Your email address will not be published. Reimbursement is then required by the seller. If your buyer isn't in a state of euphoria after receiving your item, too bad so sad for you; the buyer gets a refund. If I did choose that (I cannot prove what I chose!) Ebay should require buyer to go to post office to get money back. There are many different reasons why the seller has blocked you. All is very unfair. Will I be able to get my money back? Was the back brace too tight but described accurately? Item arrived not as described. Stop wiggling, send refund. Alongside the legitimate requests, sellers may also experience dishonest buyers raising INAD cases to take advantage of eBay’s Money Back Guarantee. This seller neither would send me a return label which I understand so I paid shipping back for around 7 bucks now my cost is around 24 bucks Let’s see what happens. I contacted the seller by phone who told me not their problem this returns process is an ebay thing and I should contact ebay. I have a buyer who said right on invoice “I will not pay more for shipping than the item” but paid same day it was delivered item just happened to be broken. If buyers return money how long does it take to get it back??? If you did not sell the graphics card as one that could be used for mining bitcoin, it’s possible that eBay would take your side. It ’ s reg, making them more comfortable to purchase daughter no longer wants item. Usps does not reply to my messages until now when I asked eBay to have aware! Travels extensively finally, I would pay goods and services and one of its users item to my. 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